Customer Service Representative

Naperville, IL, USA

As a Customer Service Representative, you will support a portfolio of Sales Representatives and their customers in the following way: 

       Maintain and build relationships with Sales Representatives and customers. 

•  Provide front line support to internal and external customers by being there for daily communications with field sales tools and reporting.

• Drive order integrity of customer accounts throughout the entire business year.  

• Manage orders from start to finish including order entry, sourcing product, verifying acknowledgements, vendor confirmation, editing orders, status checks, and order changes.

• Key role to sourcing product that is requested by the customer or needed due to vendor shortages.  Search for alternative vendors and provide options to customers.

• Process order acknowledgments.

• Provide recommendations for problem resolution.

• Responsible for reporting and report/data analysis for sales reps progress. 

• Identify system issues, enhancements, recommend solutions, and track resolution/completion.  Enhancements require that it improves the ease of doing business so that we can exceed customer expectations.

• Develop and distribute timely communications of information.  Some communication is driven by the Customer Serivce Rep and other communication is at the request of others.

• Strive for the highest internal and external customer satisfaction at all times.

• Participate in special projects as requested

• Backup the Billing/Quote specialist if assistance is needed

• Perform other duties that support the team and involves but not limited to price pages, billing, etc..

 Your profile

• High volume data center or customer service department experience preferred
• Knowledge of office administration and procedures
• Knowledge of sales process preferred
• Ability to maintain composure and professionalism through detailed interactions
• Intermediate knowledge of Microsoft Office products
• Working experience with MS Business Central preferred

If this sounds like just the challenge you've been looking for, please forward your resume!