IT Manager

250 South High Street, Columbus, OH, USA

Job objective

Our organization grows and flourishes. This results in a fast-changing and, therefore, challenging environment. We are looking for an IT Manager to be responsible and accountable for the smooth running of our information technology and computer systems within the limits of requirements, specifications, costs, and timelines. You will supervise the implementation and maintenance of our company’s computing needs.  The successful candidate will have improved skills, a proven professional experience, and a detailed knowledge of industry’s best practice processes.

Responsibilities

  • Manage information technology and computer systems
  • Create the project charter for NA which aligns with global initiatives
  • Plan, organize, control, and evaluate IT and electronic data operations
  • Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
  • Design, develop, implement, and coordinate systems, policies, and procedures
  • Ensure security of data, network access, and backup systems
  • Act in alignment with user needs and system functionality to contribute to organizational policy
  • Identify problematic areas and implement strategic solutions in time
  • Audit systems and assess their outcomes
  • Preserve assets, information security, and control structures
  • Handle annual budget and ensure cost effectiveness
  • Drive for improvements and motivated by rapidly changing organizations

Tasks

Internal Systems

  • Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary
  • Working with global teams to implement solutions for the company
  • Participate in Global IT meetings and SteerCo's
  • Works and reports in matrix type organisation
  • Works with project teams to help implement Internal Systems

Help Desk Administration

  • Oversees all help desk activities at the regional level
  • Responds to escalated help desk issues
  • Oversees the administration and maintenance of our tracking software
  • Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner

Asset Management

  • Builds and maintains vendor relationships and manages the purchase of hardware and software products
  • Manages the purchasing of all software, hardware and other IT supplies at the regional level
  • Ensures that company assets are maintained responsibly

Communication

  • Facilitates team meetings effectively
  • Holds regular status meetings with team
  • Keeps team well informed of changes within the organization and general news
  • Effectively communicates relevant IT-related information to superiors
  • Delivers engaging, informative, well-organized presentations
  • Resolves and/or escalates issues in a timely fashion
  • Understands how to communicate difficult/sensitive information tactfully
  • Relays relevant IT-related information to the company in a timely manner

Management

  • Initiates and implements improvements in all areas of IT responsibility
  • Serves as main point of contact on all IT-related matters for the office assigned
  • Responds/acts on upper-management direction
  • Identifies and provides standards for gathering information for use in trend analysis and reports information to company management

Leadership

  • Challenges others to develop as leaders while serving as a role model and mentor
  • Manages the development of team by ensuring, when possible, that project tasks are in line with each Innovator's career interests
  • Inspires coworkers to attain goals and pursue excellence
  • Identifies opportunities for improvement and makes constructive suggestions for change
  • Manages the process of innovative change effectively
  • Remains on the forefront of emerging industry practices

Teamwork

  • Consistently acknowledges and appreciates each team member's contributions
  • Effectively utilizes each team member to his/her fullest potential
  • Motivates team to work together in the most efficient manner
  • Keeps track of lessons learned and shares those lessons with team members
  • Mitigates team conflict and communication problems
  • Plans and facilitates regular team activities outside of the office

Client Management

  • Manages day-to-day internal client interaction
  • Sets and manages internal client expectations
  • Communicates effectively with internal clients to identify needs and evaluate alternative business solutions
  • Continually seeks opportunities to increase internal client satisfaction and deepen client relationships

Internal Operations

  • Suggests areas for improvement in internal processes along with possible solutions
  • Leads internal teams/task forces
  • Approves team member's time and expense reports in a conscientious and timely manner
  • Reviews the status reports of team members and addresses issues as appropriate
  • Complies with and helps to enforce standard policies and procedures

Requirements

  • Understand cultural differences and how to bridge them
  • Proven working experience as an IT manager or relevant experience
  • Excellent knowledge of technical management, information analysis and of computer hardware/software systems
  • Expertise in data center management and data governance
  • Hands-on experience with computer networks, network administration and network installation
  • Ability to manage personnel
  • BS in Computer Science, MIS or similar field

We offer

Dümmen Orange has great global ambitions. Innovation, technology, and quality are high priorities. This results in a challenging working environment in which you can develop yourself. Dümmen Orange offers plenty of room for personal growth and development to its employees. We have an informal and easily accessible working environment in which cooperation is very important.

Your application

Click on the button below to apply for this job. If you have questions about the job, you can contact via email jobs.US@dummenorange.com.

Acquisition with reference to this advertisement will not be appreciated.


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