14 October 2021

Salesforce Business Analyst

United States

Dümmen Orange is a leading international breeding company focused on cut flowers, bulbs, tropical plants, pot plants, bedding plants and perennials. We are looking for a Salesforce Business Systems Analyst for our Columbus, OH office.  The role could potentially be remote in any state.

 Job Objective

Dümmen Orange grows and blooms! This results in a rapidly changing and also challenging work environment. As a Salesforce Business Systems Analyst you are the gate keeper for digital solutions within Dümmen Orange NA. You are the link between sales, product management customer operations department, subject matter experts, key users, IT and the digital suppliers in NorthAmerica and European counterparts. The scope of this role encompasses Salesforce, digital tools and sales support, including the solutions we offer as customer tools, such as the Webshop / my Dümmen Orange and our On Target App.

  Your tasks and responsabilities

·         Manage and coordinate the salesforce implementation project for North America under the guidance of the Strategy MD. Responsible to manage team action items, followup, provide trainings to the regional team and address issues with the salesforce team.

·         Coordinate and work with IT - and business teams to make plans and set and communicate various delivery milestones for the projects.

·         Responsible for executing the roadmap through monthly functional releases including leading the requirements and testing to stakeholder expectations.

·         Responsible for implementing organizational delivery standards, monitoring work product quality, BA/QA resource task assignment, practitioner training, work scope management and the continuous enhancement of BA/QA practitioner delivery capabilities.

·         Responsible for ensuring all business and quality assurance resources are trained, can effectively and consistently use supporting applications and tools.

·         Responsible for determining level of effort estimations, monitoring task execution and meeting established project milestones.

·         Responsible for the timeliness and accuracy of necessary escalations, producing and maintaining applicable project metrics and status reporting within a project team.

·         Collaborates with technical delivery team members to maximize and leverage the understanding of business solution functional requirements and non-functional requirements.

·         Responsible for the documentation of formal requirements, use cases, user stories, test plans, test cases, test scripts and test suites which ensure that the software solutions developed and tested are fit for purpose, meet business needs and are operationally sustainable.

·         Responsible for ensuring all business and quality assurance resources comply with time reporting and other mandated organizational and corporate policies.

·         Understands business strategy and objectives by studying the business function, gathering information, and evaluating output requirements and formats. Elicits and documents functional requirements and test strategies for technical solutions to meet business needs.

·         Possesses advanced level understanding of BA, QA/QC professional standards, business processes, workflows, methodologies and leading practices.

·         Directs and monitors BA and QA/QC activities to ensure the traceability and optimum coverage of business requirements by defined test plans, test cases and test scripts.

·         Collaborates with application developers, designers, and architects to ensure a shared understanding of the business model and the detailed function requirements.

·         Establishes the estimation of requirements documentation and testing efforts for various projects and initiatives.

·         Manages the progress of projects by tracking activity, resolving issues, and recommending actions; Provides senior management and project management with regular updates on deliverable timeline and project status.

·         Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs. Manages the Product Backlog for a product, working with the Technical Delivery Manager to prioritize requirements, define and manage scope and sprints for a project

·         Works with Technical Delivery Manager and end users to plan and execute User Acceptance Testing.

·         Participates in reviews of plans associated with project execution.

·         Responds proactively to both business and project issues and escalates appropriately.

·         Ensures communication of Change Management activities and confirms solution and schedule adaptability

·         Performs other job-related duties as assigned.

  Your profile

·         Bachelor in Computer Science, Business or related field.

·         Knowledge and experience with Salesforce is required

·         Experience in dealing with multiple projects and cross-functional teams and ability to coordinate across teams in a large matrix organization environment

·         You have good analytical skills and you can enthuse your stakeholders before and after the implementation of the various milestones.

·         You have excellent communication skills, both in contact with customers and colleagues;

·         You can work independently and take responsibility;

·         You are also a team player who wants to contribute to the professionalization of the organization.

·         Knowledge of Agile Methodology (preferred)


·         As dictated by business needs.

We offer

Dümmen Orange has great global ambitions. Innovation, technology and quality are high priorities. This results in a challenging working environment in which you can develop yourself. Dümmen Orange offers plenty of room for personal growth and development to its employees. We have an informal and easily accessible working environment in which cooperation is very important.

 Benefit Offerings

·         3 medical plan offerings through national provider

·         Dental Coverage

·         Vision, Short and Long Term Disability, Life Insurance Employee Assistance Program

·         Critical Illness, Accidental, and Hospital plans

·         10 paid holidays per year

·         Paid Time off

·         401(K) Retirement Savings Plan (100% Match of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred after 90 days of employment)

  Dümmen Orange          

Dümmen Orange is the world’s largest breeder and propagator of flowers and plants. Its annual turnover is about 350 million euro. The company employs over 7,300 employees worldwide. In addition to a large marketing and sales network, Dümmen Orange has a diversified network of specialized production sites. The key to Dümmen Orange’s success is a broad and deep product range, supported by a global supply chain. The company embraces its social responsibilities and invests in the health, safety and personal development of its staff.

 Acquisition with reference to this advertisement will not be appreciated.