2 November 2021

Customer Service Representative

250 S High St, Columbus, OH 43215, USA

Dümmen Orange is the world’s largest breeder and propagator of cut flowers, bulbs, tropical plants, pot plants, bedding plants and perennials. For our Customer Service department in Columbus, OH we are looking for a Customer Service Representative.

 Job objective

Primary focus is to complete order entry and develop long-term relationships with designated brokers and customers. Responsible to liaise between brokers/customers and internal teams to ensure the timely and successful delivery of our products, according to customer needs. A Customer Service Representative will play a fundamental role in achieving our ambitious sales goals and revenue growth objectives. You must be detail-oriented, experienced with Microsoft Office programs, and comfortable managing complexity throughout the entire order life cycle from entry to delivery.

 Your tasks and responsibilities

The Customer Service Representative's duties and responsibilities encompass but are not limited to the following key objectives:

·         Build and maintain strong, long-lasting broker/customer relationships

·         Develop trusted relationships with cross-functional partners on Sales and Product teams

·         Ensure the timely and successful delivery of our products according to customer needs and objectives

·         Timely and effective communication of issues or changes in order status when necessary

·         Understand customer needs and requirements

·         Troubleshooting and resolution capabilities

Essentials Functions:

·         Demonstrated ability to communicate professionally at all levels of the organization

·         Team player willing to accept new challenges

·         Confident with numbers to ensure accuracy of the order entry/management process

·         Experience in delivering client-focused solutions based on customer needs

·         Highly organized and attentive to detail

·         Self-starting with solid follow-through and multi-tasking capabilities

·         Ability to handle a fast-paced environment and challenging workload

·         Must interact effectively with all levels of management and staff, internally and externally

·         Excellent listening and comprehension skills

·         Proactive problem solving skills and a solutions based mindset

·         Innovate and drive to continuously improve self and peers

·         Excellent verbal and written communications skills

·         Computer literate with experience in ERP systems or similar order entry platform

·         Proficient in Microsoft Office, prefer intermediate or advanced Excel skills

·         High level of ownership and reliability  

 Your profile

Education and Qualifications:

·         Minimum of two years’ experience in a customer service or data entry position required

·         Ability to comprehend the Dümmen Orange product lines and communicate our value

·         Horticulture or floriculture experience preferred, but not necessary

·         Associate’s or Bachelor’s degree preferred

 Working Conditions:

·         Some travel required

·         Prolonged sitting at work station in a well-lit open office

·         Occasional lifting of up to 35 pounds of paper and miscellaneous supplies

 We offer

Dümmen Orange has great global ambitions. Innovation, technology and quality are high priorities. This results in a challenging working environment in which you can develop yourself. Dümmen Orange offers plenty of room for personal growth and development to its employees. We have an informal and easily accessible working environment in which cooperation is very important.

 Benefit Offerings

· Hybrid Work Model

· 3 medical plan offerings through national provider

· Dental Coverage

· Vision, Short and Long Term Disability, Life Insurance Employee Assistance Program

· Critical Illness, Accidental, and Hospital plans

· 10 paid holidays per year

· Paid Time off

· 401(K) Retirement Savings Plan (100% Match of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred after 90 days of employment)

 Dümmen Orange                      

Dümmen Orange is the world’s largest breeder and propagator of flowers and plants. Its annual turnover is about 350 million euro. The company employs over 7,300 employees worldwide. In addition to a large marketing and sales network, Dümmen Orange has a diversified network of specialized production sites. The key to Dümmen Orange’s success is a broad and deep product range, supported by a global supply chain. The company embraces its social responsibilities and invests in the health, safety and personal development of its staff.

Your application

Click on the button below to apply for this job. If you have questions about the job, you can contact via email jobs.US@dummenorange.com 

Acquisition with reference to this advertisement will not be appreciated.