Customer Service Representative

Columbus, OH, United States

Job Summary

Primary focus is to complete order entry and develop long-term relationships with an assigned portfolio of customers. Responsible to liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our products according to customer needs.

Key Qualifications

  • Minimum of two years of experience in a customer service position required
  • Horticulture or floriculture experience preferred, but not necessary
  • Demonstrated ability to communicate effectively at all levels of the organization
  • Team player willing to accept new challenges
  • Confident with numbers to ensure accuracy of the order entry process
  • Experience in delivering client-focused solutions based on customer needs
  • Excellent listening and negotiation skills
  • Excellent verbal and written communications skills
  • Computer literate with experience in enterprise order entry and tracking
  • Proficient in Microsoft Office


The Customer Service Representative’s duties and responsibilities encompass but are not limited to the following key objectives:

  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with key customer stakeholders
  • Ensure the timely and successful delivery of our products according to customer needs and objectives
  • Timely and effective communication of issues or changes in order status when necessary
  • Effective use of ERP programs and other business systems
  • Brand knowledge
  • Troubleshooting and resolution capabilities
  • Communicating and tracking any IT issues that arise in the process of order entry through the appropriate channels


  • Associate’s or Bachelor’s degree in related field preferred

Working Conditions

  • Some travel required
  • Prolonged sitting at work station in a well-lit, open office
  • Occasional lifting of up to 35 pounds of paper and miscellaneous supplies

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